Return and Refunds Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help. Please review our refund policy below.

1. Returns:

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Return Period: You have 30 days from the date you received your item to request a return.
  • Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).

2. Return Process:

  • Initiate a Return: To initiate a return, please contact our customer service team at [Customer Service Email Address] or [Customer Service Phone Number]. Provide your order number, details of the item you wish to return, and the reason for the return.
  • Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds:

  • Inspection: Once your return is received and inspected, we will notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds will be processed within 30 days, depending on your card issuer’s policies.

4. Late or Missing Refunds:

  • Check Your Account: If you haven’t received a refund yet, first check your bank account again.
  • Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
  • Further Assistance: If you’ve done all of this and you still have not received your refund yet, please contact us at zaidi_ics@yahoo.com

5. Exchanges:

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange an item, contact us at zaidi_ics@yahoo.com or 019-361 7614 with the details.

6. Gifts:

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • Non-Gift Items: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

7. Contact Us:

If you have any questions about our refund policy, please contact our customer service team at: